Refund policy

To avoid returns we suggest you ask about any product you are unsure of and their warranties before you order. We are staffed with extremely knowledgeable marine/reef hobbyists who are well-trained in all the products we sell.

For Closed Packages:
Because we cannot accept returns of products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the supplier's original packaging and seal is still intact, you may return the product to us within 60 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges). Return shipping to us is at your own expense.

RMA (Returned Merchandise Authorization):
All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 60 days of your original invoice date. After 60 days from purchase we can no longer issue a RMA and will refer you to the manufacturer for warranty service. RMA’s expire in 15 days after they are issued and cannot be extended or re-issued. All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, cables, components, blank warranty cards and other accessories and documentation included. A valid RMA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused.

Any deviation from the returns process outlined above will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return. Shipping and handling charges are not refundable. On items where shipping and handling is not billed or is free, shipping and handling charges will be approximated to 10% of the regular retail price of merchandise. The customer is responsible for shipping charges and insurance on all return shipments including defective items.

If packages need to be returned to us, please email us at support@ecostore-us.com or call us at 1-949-581-4888 for an RMA number and return shipping procedures.

Some important notes:
Eco Store will only take back new and unused items for a full refund.
It will take one to two business days for returns department to process the return, and credit back you credit card. The credit back to your credit card usually takes two to three business days to appear on your account statement.
The customer is responsible for shipping charges and insurance on all return shipments.
All original equipment, components, manuals, cables, and packaging will need to be returned in order for Eco Store to process your RMA.
If UPS, or FedEx damaged a package, Eco Store will file the damaged items claim with the carrier. Please call us at 1-949-581-4888 for details.
Returned items should be sent to:

Eco Store
23262 Verdugo Dr.
Laguna Hills, CA 92653